Shipping policy

Shipping Policy

Thank you for choosing Gentle Maestros. Every instrument we send out is carefully packed to arrive in perfect playing condition, ready for the classroom or the living room floor.

Where we ship We currently ship within Australia only.

Processing time Orders are processed within 2-3 business days. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking details as soon as your order is on its way.

Delivery times and costs We ship with Australia Post. Shipping costs are calculated at checkout based on your delivery address and the size of your order, and any free shipping offers will be applied automatically. Estimated delivery is 2–7 business days depending on your location, with regional and remote areas sometimes taking longer. These are Australia Post estimates and are not guaranteed.

Tracking your order Once dispatched, you'll receive a tracking number by email. Please allow up to 24 hours for tracking to update.

Incorrect addresses Please double-check your shipping address at checkout. We're not able to redirect parcels once they've been dispatched, and orders returned to us due to an incorrect address may incur a re-delivery fee.

Lost or damaged parcels If your order arrives damaged, or hasn't turned up within the expected timeframe, email us at bella@gentlemaestros.com.au with your order number and we'll sort it out with Australia Post.

Returns For returns and exchanges, please see our Return and Refund Policy.

Questions For anything shipping related, reach us at bella@gentlemaestros.com.au and we'll get back to you within 1–2 business days.